Here you will find answers to some commonly asked questions. This list will grow as we get more questions so if you have a new question, this is the place to check first. To view an answer simply click on the question. If you are still unable to find the answer to your question please e-mail email@example.com and we will do our best to answer it.
What are ETC's COVID-19 protocols?
ETC is committed to maintaining a safe environment for our patrons and members. We have created extensive COVID procedures which our outlines in our COVID-19 Safety Policy. Click here for all the details.
If I buy tickets for a show and am not feeling well can I get a refund?
If you are not feeling well on the day of the show, please keep yourself and others safe by staying home. Should that be the case, we will exchange or refund your tickets. You may exchange your ticket(s) to a show on a different date if seats are available. If there is no such show, or if no seats are available, we will authorize the box office to send you a full refund. To exchange your ticket or arrange for a refund, call the Center In The Square Box Office at 519-578-1570.
Can I exchange my tickets?
Yes! Tickets may be exchanged for another night or even another show, subject to availability. All ticket exchanges are handled by contacting KW Tickets and may be subject to a service fee. 36 hours notice is required for exchange of any dinner theatre tickets.
Is there a dress code?
No shoes, no shirt, no service! Other than that you are welcome to wear whatever makes you comfortable. That being said most people that attend our show wear business-casual clothing.
Who do I contact if I have any questions relating to tickets?
What is a "PROMO" Code?
The ETC Ticket Dept., can set-up a PROMO Code so that members of a group can buy individual tickets, instead of one person organizing and paying for all the tickets. Group members using the pre-arranged PROMO Code online will be taken directly to seats held for them on the specific performance dates. Tickets can also be purchased by telephone by providing the PROMO Code to the Box Office Staff. E-mail firstname.lastname@example.org to arrange for a PROMO Code for your group.